Terms of Service

Terms of Service | ASCND CRM

ASCND CRM – Terms of Service

Last Updated Date: [October 5th, 2025]

Welcome to ASCND CRM LLC (“ASCND,” “we,” “our,” or “us”). These Terms of Service (“Terms,” “Agreement”) govern your access to and use of the ASCND CRM software platform, website, and related services (collectively, the “Platform”).

By creating an account, clicking “I agree,” or using the Platform, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1. Access to the Platform

  • 1.1 License Grant. ASCND grants you a limited, non-exclusive, non-transferable license to access and use the Platform for your internal business purposes during your active subscription.
  • 1.2 Account Responsibility. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
  • 1.3 Service Changes. We may modify, enhance, or discontinue features at any time. If a change materially reduces core functionality, we will give reasonable notice.

2. Term and Termination

  • 2.1 Term. This Agreement begins on your account creation date and continues month-to-month until canceled.
  • 2.2 Termination by Either Party. You may cancel at any time through your account portal. We may terminate for non-payment, misuse, or violation of these Terms with or without notice.
  • 2.3 Effect of Termination. Access ends at the close of your paid period. You must export your data before cancellation; data may be deleted thereafter. Sections 4–14 survive termination.

3. Fees and Payments

  • 3.1 Subscription Fees. You agree to pay the fees displayed at signup or on your account billing page.
  • 3.2 Usage-Based Charges. Certain features (e.g., calls, SMS/MMS, AI interactions, or storage) may incur additional usage-based fees as shown on our pricing page.
  • 3.3 Auto-Billing. Payments recur automatically each month to your authorized payment method. All charges are non-refundable once processed.
  • 3.4 Pricing Adjustments. We may update prices or usage rates with thirty (30) days’ notice via email or in-app message. Continued use constitutes acceptance.
  • 3.5 Taxes. Client is responsible for any applicable sales, use, or value-added taxes. Where required by law, such taxes may be charged and collected by ASCND CRM at checkout or invoicing and remitted to the appropriate authority.

4. Client Responsibilities and Compliance

  • 4.1 Lawful Use. You must comply with all applicable laws (including the TCPA, CAN-SPAM, and data-privacy regulations).
  • 4.2 Content Control. You are solely responsible for all messages, calls, campaigns, and automations initiated from your account.
  • 4.3 Indemnification. You agree to defend and hold harmless ASCND CRM LLC, its affiliates, officers, and employees from any claims or expenses arising from (a) your use of the Platform, (b) violation of law, or (c) your content or communications.
  • 4.4 Third-Party Integrations. The Platform may connect with third-party APIs or services (e.g., telephony, AI, or payment gateways). We are not responsible for interruptions or data issues caused by those providers.

5. Service Availability and Downtime

  • 5.1 Reasonable Efforts. We use commercially reasonable efforts to maintain Platform availability.
  • 5.2 No Guarantee. Service may be interrupted for maintenance, updates, or events beyond our control. Such interruptions are not a breach of these Terms.
  • 5.3 Limitation. ASCND is not liable for any loss of revenue, leads, profits, or goodwill resulting from downtime, bugs, or outages. We will act promptly to restore service when feasible.

6. AI & Fair Use Policy

  • 6.1 Use of AI-Powered Features. The Platform includes AI and machine-learning features to assist with communication, automation, and workflow generation. By using these features, you agree that you are fully responsible for AI-generated content and its compliance with law. ASCND does not guarantee accuracy, legality, or business results and disclaims liability for AI outputs.
  • 6.2 Fair Use for AI and “Unlimited” Plans. “Unlimited” or flat-rate features are subject to reasonable and fair use as determined by ASCND in its sole discretion. If usage is excessive, abusive, or impacts Platform performance, we may (i) throttle access, (ii) impose extra fees, (iii) require an upgrade, or (iv) suspend or terminate access with or without notice.
  • 6.3 Usage Monitoring. We may monitor aggregate usage metrics to ensure fair access and system stability and may adjust limits with reasonable notice.
  • 6.4 Third-Party AI Providers. Certain AI functions use external services (e.g., OpenAI, AWS, Twilio). We do not control those systems and are not liable for their availability, accuracy, or changes to their models or pricing.
  • 6.5 No Guarantee of Results. AI features are intended to assist operations but do not replace your professional judgment. We do not guarantee specific results or outcomes.

7. Data Ownership and Privacy

  • 7.1 Client Data Ownership. All information and content you input remain your property. You may export data while your account is active.
  • 7.2 Use of Data. We will not sell, rent, or share your data except as needed to operate the Platform or comply with law.
  • 7.3 Security. We employ reasonable technical and organizational safeguards to protect data.
  • 7.4 Hosting and Processing. Data may be stored or processed through reputable third-party infrastructure providers.
  • 7.5 Privacy Policy. See our Privacy Policy for details.

8. Intellectual Property

All software, workflows, templates, and branding remain the exclusive property of ASCND CRM LLC. You may not copy, resell, reverse-engineer, or create derivative works of the Platform. Feedback you provide may be used without restriction.

9. Disclaimer of Warranties

The Platform and Services are provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee lead volume or business performance.

10. Limitation of Liability

  • 10.1 Cap on Damages. Our total liability shall not exceed fees you paid in the 30 days preceding the claim.
  • 10.2 Exclusion of Indirect Damages. We are not liable for indirect, incidental, or consequential damages (e.g., lost profits, data loss, goodwill).

11. Confidentiality

Both parties agree to keep confidential any non-public information shared and marked or reasonably understood to be confidential. This obligation survives two (2) years after termination.

12. Dispute Resolution and Governing Law

  • 12.1 Governing Law. These Terms are governed by the laws of the State of [Your State], USA.
  • 12.2 Arbitration. Disputes shall be resolved by binding arbitration in [Your County, State] under the rules of the American Arbitration Association.
  • 12.3 Class Action Waiver. All claims must be brought individually.

13. Electronic Consent

By creating an account or using the Platform, you consent to electronic records and signatures under the U.S. E-SIGN Act (15 U.S.C. §7001 et seq.). Your click constitutes a binding signature.

14. Miscellaneous

  • 14.1 Assignment. ASCND may assign these Terms in connection with a merger or sale; you may not assign without consent.
  • 14.2 Severability. If any provision is unenforceable, the remainder remains effective.
  • 14.3 Entire Agreement. These Terms and the Privacy Policy constitute the entire agreement between you and ASCND CRM LLC.
  • 14.4 Notice. We may provide notices by email or through the Platform.

Contact Information

ASCND CRM LLC
[email protected]
https://ascndcrm.com