Privacy Policy

Privacy Policy | ASCND CRM

ASCND CRM – Privacy Policy

Last Updated Date: October 5th, 2025

ASCND CRM LLC (“ASCND CRM,” “ASCND,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit or use our website and services (collectively, the “Platform”). Please read this Privacy Policy carefully. By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree with the terms, please do not access or use the Platform.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information – information you voluntarily provide, such as name, company, phone number, email address, billing information, and content submitted through forms or account setup.
  • Customer Data – data you import, upload, or manage within the Platform, including contact lists, messages, automations, or campaign content.
  • Technical Data – automatically collected information including device type, IP address, browser type, operating system, time zone, and Platform usage statistics.
  • Cookies and Tracking Technologies – small data files used to improve performance, authentication, and analytics.
  • Third-Party Integrations – data from connected services (e.g., telephony, email, AI, or payment providers).

2. How We Use Information

We use collected information to:

  • Operate, maintain, and improve the Platform.
  • Provide technical support and respond to service requests.
  • Process billing, subscriptions, and account management.
  • Send transactional and security-related notifications.
  • Analyze usage to enhance performance and reliability.
  • Comply with applicable laws and enforce our Terms of Service.

ASCND CRM will never sell, rent, or trade your information to any third party.

3. Data Ownership and Access

  • You retain ownership of all data, content, and customer information you upload into the Platform (“Client Data”).
  • ASCND CRM may access Client Data only when necessary to provide support, troubleshoot issues, or ensure proper functionality.
  • You may export or delete your data at any time during an active subscription.
  • Data from terminated accounts will be deleted within 90 days unless retention is required by law.

4. Sharing and Disclosure of Information

We may share limited data in the following cases:

  • Service Providers – vendors who help operate the Platform (e.g., AWS, OpenAI, Twilio, Google, Stripe). These providers are contractually obligated to protect data and may only use it for ASCND CRM’s operational purposes.
  • Legal Requirements – when required to comply with law, regulation, or valid legal request.
  • Business Transfers – in the event of a merger, acquisition, or asset sale, your data may be transferred under equivalent safeguards.

We do not sell or share Client Data for advertising purposes.

5. Security of Information

ASCND CRM uses commercially reasonable administrative, technical, and physical safeguards to protect data. These include:

  • Encryption in transit (HTTPS/TLS)
  • Secure, access-controlled servers
  • Regular software updates and monitoring
  • Employee confidentiality requirements

No platform is completely secure, but we continually improve security practices to safeguard your information.

6. Data Retention

ASCND CRM retains information only as long as necessary to provide the Platform or comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized.

7. Cookies and Similar Technologies

Cookies and similar technologies help us operate efficiently and improve the user experience. You can adjust your browser settings to refuse cookies; however, some Platform features may not function properly if cookies are disabled.

8. AI and Third-Party Processors

Certain Platform features rely on artificial intelligence or external APIs, such as OpenAI, AWS, or Twilio. These services may process limited data to provide results or perform automations. ASCND CRM does not control their model behavior, retention, or accuracy beyond our contractual obligations with each provider.

9. User Rights (GDPR / CCPA)

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information.
  • Request data portability.
  • Restrict or object to certain data processing.
  • Withdraw consent where applicable.

To exercise these rights, please email [email protected]. We will verify and respond to valid requests as required by law.

10. International Data Transfers

ASCND CRM stores and processes data primarily in the United States. If you access the Platform from outside the U.S., your information may be transferred to and processed in jurisdictions with different data-protection laws. We implement appropriate safeguards for such transfers.

11. Children’s Privacy

Our Platform and services are intended for business use and not directed to children under the age of 16. We do not knowingly collect or maintain personal data from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will appear on this page with a new “Effective Date.” Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle data, please contact:

ASCND CRM LLC
[email protected]
https://ascndcrm.com